If the steps outlined in the previous troubleshooting does not work, you can also try modifying a registry key.Restart Outlook and configure your account.Go to Accounts | Access work or school.If the previous steps do not resolve the issue, please attempt the following:.To resolve this error, use Microsoft steps outlined here.Sometimes when attempting to login to office apps, users receive this error.Wisc Account Administration site: known issues | support.OneDrive for Business: known issues | support.You may also want to review support documentation from other services that may be related to the issue you are experiencing. Before performing major troubleshooting, please follow steps outlined within Microsoft 365 (Outlook for Windows/MacOS/Android/iOS) - Incorrect Authenticated Account or Connected Services document and see if the problem is resolved.īelow is a list of known issues within Office 365. Many errors or inability to access a feature/action will occur if an Office application (such as Outlook, Word, or Teams, etc) is not correctly authenticated into Office 365.If it has been more than 24 hours, please troubleshoot accordingly. If NetID services were activated within the last 24 hours, please ask customer to wait and try again after the 24 hours have lapsed and see if issue persists.
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